Privacy Policy

This Privacy Policy explains how PTE Study Zone ("we", "us", or "our") collects, uses, and protects your personal information when you use our Service. By using the Service, you agree to the practices described here.

1. Information We Collect

• Account data: your name, email address, and password (stored only as a secure hash).
• Practice data: your answers, written responses, audio recordings, attempts, scores, and progress.
• Usage data: basic technical information such as device/browser type and interactions needed to operate and improve the Service.
• Payment data: if you purchase a plan, our payment provider processes your payment. We receive confirmation and limited billing details but not your full card number.

2. How We Use Your Information

• to provide the Service, including generating feedback and score estimates;
• to maintain your account, progress history, and dashboard;
• to process payments and manage subscriptions;
• to send essential communications such as password resets and result notifications;
• to secure, maintain, and improve the Service; and
• to comply with legal obligations.

3. Automated Processing and Third-Party Providers

To deliver scoring and feedback, we share the minimum necessary content (such as audio recordings or written responses) with trusted service providers that process data on our behalf, including:

• Speech and language processing providers — to transcribe and evaluate spoken and written responses;
• Payment provider — to process purchases securely;
• Email provider — to deliver transactional emails.

These providers are permitted to use your data only to perform services for us and are bound by confidentiality obligations. We do not sell your personal information.

4. Cookies and Sessions

We use a secure authentication token to keep you signed in. We do not use third-party advertising cookies. Clearing your browser storage will sign you out.

5. Data Retention

We retain your account and practice data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated personal data at any time (see "Your Rights" below). Some records may be retained where required by law or for legitimate business purposes.

6. Security

We use technical and organisational measures to protect your data, including encrypted password storage, access controls, and restricted network exposure. No system is completely secure, but we work to safeguard your information and to respond promptly to any incident.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at support@ptestudyzone.com. We will respond within a reasonable timeframe.

8. Children

The Service is not intended for children under 16 (or the age of digital consent in your country). We do not knowingly collect data from children below this age. If you believe a child has provided us data, contact us and we will delete it.

9. International Users

Your data may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected in accordance with this Policy.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated date. Please review it periodically.

11. Contact

Questions about your privacy or this Policy? Contact us at support@ptestudyzone.com. See also our Terms of Service.