Refund Policy

This Refund Policy applies to paid plans ("VIP") purchased on PTE Study Zone. Please read it carefully before purchasing. It forms part of our Terms of Service.

1. Digital Service

VIP is a digital subscription (Monthly or 6-Month) that grants immediate access to premium features for the current billing period shown at checkout. Because access is provided instantly, subscription charges are generally non-refundable except as set out below or as required by applicable consumer law. Cancelling stops future renewals; you keep access until the end of the period already paid.

2. 7-Day Refund Window

If you are not satisfied with your purchase, you may request a full refund within 7 days of the transaction, provided you have not substantially used the VIP features (for example, completing multiple full mock tests or extensive graded practice). Refund requests after 7 days, or where the service has been substantially used, may be declined.

3. How to Request a Refund

Email support@ptestudyzone.com from the address associated with your account, including your order details and the reason for the request. We aim to respond within 3–5 business days. Approved refunds are issued to your original payment method and may take several business days to appear.

4. Exceptions

• Purchases older than 7 days (unless required by law).
• Accounts suspended or terminated for breach of our Terms.
• Promotional, discounted, or free-trial access, where stated as non-refundable.

5. Statutory Rights

Nothing in this policy limits any non-excludable rights you may have under the consumer laws of your country. Where such laws apply, they take precedence over this policy.

6. Contact

Questions about refunds? Contact us at support@ptestudyzone.com.